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Whichever lesson format the student is following, there are clear policies to insure that the learning process can continue seamlessly for the consideration and time of students and instructor alike.
Whichever lesson format the student is following, there are clear policies to insure that the learning process can continue seamlessly for the consideration and time of students and instructor alike.
Students on Amanda's lesson roster are billed according to their format. Should a student need to take a break for a vacation, focus on other activities, life events, or have a bit more time to practice before getting back onto the roster, please give 1-week's notice so that Amanda can culminate the lesson website notes and activities and cease billing for the week of vacation or extended discontinuation.
Students on Amanda's lesson roster are billed according to their format. Should a student need to take a break for a vacation, focus on other activities, life events, or have a bit more time to practice before getting back onto the roster, please give 1-week's notice so that Amanda can culminate the lesson website notes and activities and cease billing for the week of vacation or extended discontinuation.
When lesson packages run out, the timeslot opens up until a new purchase is made. Students will be reminded when their lesson package runs out, even if they are on autopay.
When lesson packages run out, the timeslot opens up until a new purchase is made. Students will be reminded when their lesson package runs out, even if they are on autopay.
Cancellations for scheduled lessons
Cancellations for scheduled lessons
Expand the description below for each format's policy.
Expand the description below for each format's policy.
Format A (self-paced)
Format A (self-paced)
Format A lessons are completely asynchronous so students will be able to learn at their own pace. Due to this reason, any student who chooses to solely learn via Format A will be billed weekly until Amanda is given at least 1 week's notice to discontinue to allow for culminating materials to be made available on the website. If less than 1 week's notice is given, students are still billed for the week without refund but are given culminating materials so they can continue practicing on their own before studying with an instructor again.
Format A lessons are completely asynchronous so students will be able to learn at their own pace. Due to this reason, any student who chooses to solely learn via Format A will be billed weekly until Amanda is given at least 1 week's notice to discontinue to allow for culminating materials to be made available on the website. If less than 1 week's notice is given, students are still billed for the week without refund but are given culminating materials so they can continue practicing on their own before studying with an instructor again.
Weekly cancellations of Format A are not possible if wanting to continue to study with Amanda as materials are custom-created solely for each student. However, if a student will be gone for 2 weeks or more, discontinuing Format A lessons and contacting Amanda when the student is ready to come back is highly encouraged.
Weekly cancellations of Format A are not possible if wanting to continue to study with Amanda as materials are custom-created solely for each student. However, if a student will be gone for 2 weeks or more, discontinuing Format A lessons and contacting Amanda when the student is ready to come back is highly encouraged.
Format B (schedule as you go)
Format B (schedule as you go)
Format B lessons are live webcam lessons that are scheduled based on availability. If a webcam lesson is scheduled but the student is unable to make it at the day and time that is set, the student can either reschedule for another available time that same week or do Format A (self-paced learning) for that week.
Format B lessons are live webcam lessons that are scheduled based on availability. If a webcam lesson is scheduled but the student is unable to make it at the day and time that is set, the student can either reschedule for another available time that same week or do Format A (self-paced learning) for that week.
Should a student cancel with less than 24 hours notice, they will automatically revert to Format A for the week. However, no-shows (no notice given prior to the start time) will be automatically changed to Format A. Students will always be contacted 5-minutes after the lesson start to check in just in case there is a tech issue or the lesson was forgotten.
Should a student cancel with less than 24 hours notice, they will automatically revert to Format A for the week. However, no-shows (no notice given prior to the start time) will be automatically changed to Format A. Students will always be contacted 5-minutes after the lesson start to check in just in case there is a tech issue or the lesson was forgotten.
If a student will be gone for 2 weeks or more, discontinuing Format B lessons and contacting Amanda when the student is ready to come back is highly encouraged.
If a student will be gone for 2 weeks or more, discontinuing Format B lessons and contacting Amanda when the student is ready to come back is highly encouraged.
Format C or D (25/5 or 55/5 weekly lessons)
Format C or D (25/5 or 55/5 weekly lessons)
Format C and D lessons are solely live webcam lessons that are scheduled weekly at the same day and time to guarantee routine. If the student is unable to make it at the day and time that is set but gives more than 24 hours notice, the student is given the option to use Format A for that week instead with access to Office Hours that week OR reschedule for another day/time that is available that week.
Format C and D lessons are solely live webcam lessons that are scheduled weekly at the same day and time to guarantee routine. If the student is unable to make it at the day and time that is set but gives more than 24 hours notice, the student is given the option to use Format A for that week instead with access to Office Hours that week OR reschedule for another day/time that is available that week.
Should a student cancel with less than 24 hours notice, they will automatically revert to Format A for the week. However, no-shows (no notice given prior to the start time) will be automatically changed to Format A. Students will always be contacted 5-minutes after the lesson start to check in just in case there is a tech issue or the lesson was forgotten.
Should a student cancel with less than 24 hours notice, they will automatically revert to Format A for the week. However, no-shows (no notice given prior to the start time) will be automatically changed to Format A. Students will always be contacted 5-minutes after the lesson start to check in just in case there is a tech issue or the lesson was forgotten.
What if Amanda cancels or is on vacation?
What if Amanda cancels or is on vacation?
It is extremely rare when Amanda needs to cancel a lesson without notice. However, she is human! If she cancels a live webcam lesson with more than 24 hours notice, she will either reschedule for another day/time the same week or will not charge for that week with no asynchronous materials posted. However, if she cancels with less than 24 hours notice, she will not charge for that week AND will provide asynchronous materials for that week at no charge.
It is extremely rare when Amanda needs to cancel a lesson without notice. However, she is human! If she cancels a live webcam lesson with more than 24 hours notice, she will either reschedule for another day/time the same week or will not charge for that week with no asynchronous materials posted. However, if she cancels with less than 24 hours notice, she will not charge for that week AND will provide asynchronous materials for that week at no charge.
There may be rare times when a student is contacted to see if they can adjust their lesson time. Flexibility is always appreciated but not required! Any time this happens, the flexibility is noted and applied to future cancelation and rescheduling considerations for the student making the accommodation.
There may be rare times when a student is contacted to see if they can adjust their lesson time. Flexibility is always appreciated but not required! Any time this happens, the flexibility is noted and applied to future cancelation and rescheduling considerations for the student making the accommodation.
For the weeks that Amanda will be on vacation, she will give at least 1-week's notice (she likes to give 2-4 weeks) and not charge students for that week. She will not provide asynchronous materials or live webcam lessons for any student during her vacation weeks but is happy to answer questions about music or future scheduling during that time. Generally, Amanda tries to take vacation times around major US holidays (since most students will want to be free to enjoy their own breaks) and transitional times (like New Year's, summer vacation, and back to school).
For the weeks that Amanda will be on vacation, she will give at least 1-week's notice (she likes to give 2-4 weeks) and not charge students for that week. She will not provide asynchronous materials or live webcam lessons for any student during her vacation weeks but is happy to answer questions about music or future scheduling during that time. Generally, Amanda tries to take vacation times around major US holidays (since most students will want to be free to enjoy their own breaks) and transitional times (like New Year's, summer vacation, and back to school).
Billing
Billing
Billing for Format B is done before confirming the time of the following week's lesson. With the flexibility to book as desired, notice for discontinuing lessons is appreciated but not required. Formats C and D are weekly so Amanda needs at least 1 week's notice to discontinue to allow for culminating materials to be made available on the website. However, their day/time will no longer be guaranteed but we will find a new one that suits instructor & student availability at that time.
Billing for Format B is done before confirming the time of the following week's lesson. With the flexibility to book as desired, notice for discontinuing lessons is appreciated but not required. Formats C and D are weekly so Amanda needs at least 1 week's notice to discontinue to allow for culminating materials to be made available on the website. However, their day/time will no longer be guaranteed but we will find a new one that suits instructor & student availability at that time.
✳️All music lessons are billed through the lesson platform that initially connect students to Amanda; she is under contract with each platform to not take direct payment from students and follows this policy strictly.
✳️All music lessons are billed through the lesson platform that initially connect students to Amanda; she is under contract with each platform to not take direct payment from students and follows this policy strictly.
✳️If there are any issues with re-purchasing lesson packages please contact the platform directly.
✳️If there are any issues with re-purchasing lesson packages please contact the platform directly.
✳️Should you have difficulty contacting customer service of your chosen lesson platform, Amanda will gladly contact them on your behalf to check in and support the process.
✳️Should you have difficulty contacting customer service of your chosen lesson platform, Amanda will gladly contact them on your behalf to check in and support the process.
✳️If a student will be gone for 2 weeks or more, discontinuing lessons and contacting Amanda when the student is ready to come back is highly encouraged. Their day/time will no longer be guaranteed but we will find a new one that suits instructor & student availability at that time.
✳️If a student will be gone for 2 weeks or more, discontinuing lessons and contacting Amanda when the student is ready to come back is highly encouraged. Their day/time will no longer be guaranteed but we will find a new one that suits instructor & student availability at that time.
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